1. Invite the bot
Add the bot to the server with the required Discord permissions and confirm it appears online.
Setup
First-time configuration.
Keep the bot role above the roles it needs to manage and give it access to create channels, manage permissions, send messages, embed links, and read message history.
2. Configure roles
Set the staff role, admin role, ticket categories, transcript channel, and panel channel.
3. Post the panel
Use the panel command to publish the public ticket menu where users can open support requests.
4. Test the flow
Open a test ticket, claim it, close it, check transcript delivery, and submit one rating.
Commands
Common commands.
Slash commands are preferred for private responses. Prefix commands are still supported for quick staff actions.
Save server configuration, staff roles, ticket categories, transcript channel, and limits.
Post the public ticket panel in the selected channel.
Show open, closed, available, and configured ticket counts for the server.
Assign the current ticket to yourself as the active staff member.
Close the current ticket, send transcripts, and request a user rating.
Show the current server's staff rating leaderboard only.
Privateslash replies where Discord allows it
Server-onlyratings stay separate per server
One ratingeach ticket can only be rated once
TranscriptsDM and staff log support